Learner Guide-CHCECE053 Respond to problems and complaints about the service AHC Core units ICTPMG802 Manage a

Core units ICTPMG802 Manage a telecommunications project ICTPMG804 Evaluate and use telecommunications management networks ICTSUS806 Lead applied research in ICT sustainability Elective units BSBINN801 Lead innovative thinking and practice ICTICT809 Facilitate business analysis ICTICT808 Direct the development of a knowledge management strategy for a business ICTTEN809 Analyse business specifications to produce technical solutions ICTTEN811 Evaluate and apply network security * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MEM11011 Undertake manual handling MEM12023 Perform engineering measurements MEM13015 Work safely and effectively in manufacturing and engineering MEM16006 Organise and communicate information MEM17003 Assist in the provision of on-the-job training MEM18001 Use hand tools MSMENV272 Participate in environmentally sustainable work practices Elective units MEM03001 Perform manual production assembly MEM03002 Perform precision assembly MEM03003 Perform sheet and plate assembly MEM03004 Perform electronic/electrical assembly (production) MEM03005 Rework and repair (electrical/electronic production) MEM03006 Set assembly stations MEM04002 Perform gravity die casting MEM04018 Perform general woodworking machine operations MEM05002 Perform high reliability soldering and desoldering MEM05003 Perform soft soldering MEM05004 Perform routine oxy fuel gas welding MEM05005 Carry out mechanical cutting * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCAOD009 Develop and review individual alcohol and other drugs treatment plans CHCAOD001 Work in an alcohol and other drugs context CHCAOD006 Provide interventions for people with alcohol and other drugs issues CHCAOD004 Assess needs of clients with alcohol and other drugs issues * We can develop additional elective units that are not listed on request (Please contact us for further information)

procedures and programs FBPFST4004 Perform microbiological procedures in the food industry FBPFST5002 Identify and implement required process control for a food processing operation FBPFST5005 Examine the biochemical properties of food FBPFST5006 Apply food microbiological techniques and analysis FBPFST6001 Develop

Learner Guide-CHCECE053 Respond to problems and complaints about the service AHC Core units ICTPMG802 Manage aOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce